Availability
We target 99.9% monthly availability for the Hired Hands application and public API. Current status is visible any time at /status — the same live check our own monitoring uses.
On the self-serve per-agent plan — and on every legacy plan still running — this is a target, not a contractual guarantee. Enterprise agreements include a contractual SLA with defined remedies — contact sales for the terms.
Support response
- Self-serve plans — email support, response target within 1 business day.
- Legacy Pro — priority email support, as sold. Pro is retired and not offered to new customers, but every promise made to a Pro subscriber still stands.
- Enterprise — contractual response times as part of your agreement, with priority, dedicated support.
Email support@hiredhands.dev any time. The targets above describe how quickly we aim to reply, not a contractually guaranteed response time outside Enterprise.
Enterprise SLA
Enterprise plans add a signed, contractual SLA — a defined uptime commitment, support response times, and remedies if we miss them — put in place as part of onboarding. Talk to sales for current terms.