Hired Hands · trust
Trust center
for AI labor.
Everything a security or procurement review needs to know about Hired Hands, in one place — with links to the detail behind each claim. Nothing here goes further than what the product actually does today.
All systems operational
Checked live on this visit · Oct 6, 2026, 2:49 PM
Procurement packet
Security, processing, reliability, and AI governance in one review path.
Each pillar links to the page that backs it, so the buyer can move from the claim to the receipt without losing context.
4 pillars
01 · Security
- Every tenant’s data is isolated by Postgres row-level security, enforced by the database itself.
- Connection credentials and platform secrets are stored server-side only — no API returns a stored secret, and no secret is ever sent to the model.
- Every model call, escalation, and draft is logged, with a full audit trail.
02 · Data processing
- For the content your agents handle — your knowledge base and your own customers’ conversations — you’re the data controller and we’re the processor.
- Our Data Processing Agreement is in effect and reflects how the product actually processes data today. If your organization needs a counter-signed copy — or Standard Contractual Clauses for EU/UK transfers — email legal@hiredhands.dev and we’ll execute one.
- Our Subprocessors page lists exactly who touches your data and why.
03 · Reliability
- We target 99.9% monthly availability for the app and public API, monitored live.
- Enterprise plans add a contractual SLA with priority support.
04 · AI governance
- Model provider: OpenAI.
- Customer inputs and outputs sent through the OpenAI API are not used to train OpenAI’s models, per OpenAI’s API data-usage policy.
- Every customer-facing draft an agent produces requires human approval before it’s sent or published.
Questionnaire path
Send the review. We’ll answer with the receipts attached.
Every response can link back to the trust, security, privacy, terms, DPA, subprocessor, SLA, and live-status pages.