1. The service
Hired Hands provides managed AI agents (“agents”) — currently Support, Social, and Sales — that we build, host, monitor, and improve on your behalf. Agents answer conversations, generate drafts and content calendars, capture leads, escalate to humans, and notify tools you connect. Capabilities per plan are described at checkout and on our pricing page.
2. Accounts and organizations
You need an account and an organization to use Hired Hands. You’re responsible for the accuracy of your information, safeguarding your credentials, and everyone who accesses Hired Hands under your organization, within your plan’s seat limit.
3. Plans, billing, and trials
- Plans are monthly retainers billed in advance through Stripe. Prices are shown at checkout.
- Where a free trial is offered, you can cancel before it ends without charge.
- Upgrades take effect immediately (prorated by Stripe); downgrades and cancellations take effect at the end of the current billing period. Fees are non-refundable except where required by law.
- If payment fails, we may pause your agents until it’s resolved.
4. Fair use and usage limits
Each plan includes a monthly processing budget (expressed in tokens and approximate conversations) plus rate limits that protect the service. When a budget is reached, agents pause until the next cycle or an upgrade — we never run up a surprise bill. We may adjust limits with notice to keep the service sustainable.
5. Your content
- You own the knowledge you provide (policies, price lists, brand voice, documents) and your conversation data.
- You grant us the license needed to operate the service: storing, indexing, embedding, and processing your content to run your agents.
- You confirm you have the rights to the content you provide and that it’s accurate enough to answer on your behalf — your agents will say what your knowledge says.
- We do not use your content to train models.
6. AI output — the important part
- Agent outputs are generated by machine-learning models and can be wrong, incomplete, or outdated despite grounding in your knowledge.
- You are responsible for reviewing outputs before relying on or publishing them — that’s what the review queue is for.
- Agents must not be used as a substitute for professional advice (medical, legal, financial) without qualified human review.
- Where your use is customer-facing, you’re responsible for any disclosure obligations that apply to automated agents in your jurisdiction.
7. The embeddable widget
You may embed the Hired Hands widget only on sites you own or control. You are the controller of your end users’ conversations: obtain any required consents and cover the assistant in your own privacy policy. Widget access is disabled by default, keyed per agent, rate-limited, and can be revoked by you at any time.
8. Connections to third-party tools
Connecting Slack, Discord, Telegram, GitHub, Notion, Resend, or custom webhooks means you authorize Hired Hands to use the credentials you provide to deliver agent events to those tools. Their own terms apply. Revoke a connection at any time by removing it.
9. Acceptable use
You agree not to use Hired Hands to:
- break the law, infringe rights, or process data you have no right to process;
- send spam, deceive people about whether they’re talking to an AI where disclosure is required, harass, or defraud;
- generate malware, or probe, overload, or circumvent the service’s limits and security controls;
- resell the service or use it to build a competing dataset of our platform.
10. Intellectual property
The Hired Hands platform — software, templates, design, documentation — is ours. Your content stays yours, and to the extent we hold any rights in your agents’ outputs, we assign them to you on payment of the fees for the period in which they were generated.
11. Confidentiality
Each of us protects the other’s non-public information with at least reasonable care and uses it only to perform under these terms.
12. Disclaimers
The service is provided “as is”. To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that agents will be error-free or uninterrupted.
13. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Our total liability under these terms is capped at the amounts you paid us in the twelve (12) months before the claim. Nothing here limits liability that can’t be limited by law.
14. Indemnity
You’ll defend and indemnify us against third-party claims arising from your content, your use of agent outputs, or your breach of these terms (including end-user claims about your widget deployment).
15. Suspension and termination
- You can cancel anytime; service continues to the end of the paid period.
- We may suspend or terminate for material breach (including non-payment and acceptable-use violations), with notice where practicable.
- After termination you have 30 days to export your data before deletion per our Privacy Policy.
16. Changes
We may update the service and these terms. For material changes we’ll give at least 14 days’ email notice; continued use after the effective date is acceptance.
17. Governing law
These terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules. Courts located in Delaware have exclusive jurisdiction, and each party consents to their venue.
18. Contact
Hired Hands — legal@hiredhands.dev