Agent role
PorterOrder Desk Associate
Replaces: the person who answers "where's my order?" all day
An order desk that knows the real status — never a guess.
For online stores fielding "where's my order?" all day long.
What it actually does, and when
Always on
Live order status, tracking, and stock lookups in chat, straight from your connected Shopify store — never an invented status or price.
Weekly (Monday)
A store pulse: the week's orders, revenue, and fulfillment backlog, computed from your connected store.
On demand
Evidence-grounded saved replies for your most common post-purchase questions — returns, exchanges, refund timing.
Live connections
Needs Shopify connected for live order, stock, and store-pulse lookups — this agent is built around a real store, not a policy doc alone.
Sample deliverable
Illustrative example with placeholder details — never a real customer's data.
The math
A order desk associate typically runs $2,800–4,000/mo, part-time to full-time in the US. The Order Desk Associate agent is $200 a month — the same as every other role, and it never takes PTO.
Typical US range — a general estimate, not a quote for any specific hire. Over 5 agents and one is on us.
Order and stock answers come from a live lookup, never a guess; anything it can't resolve is escalated to a human instead of improvised.