Agent role

SageCustomer Support Rep

A support rep who answers instantly — from your policies, not its imagination.For teams answering the same policy questions on repeat, across email, chat, and DMs.
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Price

$200/mo

Replaces

a front-line support rep answering repeat questions all day

  • Answers from your policies
  • Live order & billing lookups
  • Escalates to a human

Schedule

What it actually does, and when

A real operating rhythm, not a vague chatbot promise.

  • Always on

    Answers customer questions in your embedded chat widget and dashboard, 24/7, quoting your own policies rather than guessing.

  • On demand

    Drafts FAQ entries, a knowledge-base gap audit, or reply macros whenever you run them.

  • When connected

    Looks up a real order (Shopify), billing status (Stripe), or past conversation (Intercom) instead of guessing.

Connections

Live systems this agent can read

Works out of the box from your policies and FAQ. Connect Shopify, Stripe, or Intercom to unlock live order, billing, and conversation-history lookups.
ShopifyStripeIntercom

Output

Sample deliverable

Illustrative example with placeholder details — never a real customer's data.
Example deliverable — FAQ draft, generated from your own policies Q: What's your return window? A: We accept returns within 30 days of delivery for a full refund, as long as the item is unused and in its original packaging.

The math

A customer support rep typically runs $2,800–4,200/mo, part-time to full-time in the US. The Customer Support Rep agent is $200 a month — the same as every other role, and it never takes PTO.

Typical US range — a general estimate, not a quote for any specific hire. Over 5 agents and one is on us.

Escalations, FAQ drafts, and reply macros all land in your review queue for a human to approve. Live chat answers only from your approved knowledge — and escalates instead of guessing.

Works alongside

The rest of the customer department

3 teammates

Echo

Review Response Coordinator

Porter

Order Desk Associate

Booker

Scheduling Coordinator

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